GENERAL TERMS AND CONDITIONS
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This contractual document will govern the contracting of accommodation bookings through the websitE Wwww.sesarcades.com, owned by SES ARCADES SANT JOAN SL under the trademark SES ARCADES, hereinafter, PROVIDER, whose contact details also appear in the Legal Notice of this Website.
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These Conditions can be modified at any time. It is the responsibility of the USER to read them
periodically, since those in force at the time of the booking will be applicable.
The contracts will not be subject to any formality except for the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.
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Accepting this document implies that the USER:
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Has read and understood the above.
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Is a person with sufficient capacity to enter into contract.
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Assumes all the obligations set forth herein.
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These conditions will be valid indefinitely and applicable to all orders submitted through the PROVIDER’s website.
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The PROVIDER informs that the business is liable and understands the current laws of the countries to which it offers its services and reserves the right to unilaterally modify the conditions, without affecting the goods or promotions contracted prior to the modification.
Identity of the contracting parties
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On the one hand, the PROVIDER of the accommodation booking service contracted by the USER, SES ARCADES SANT JOAN SL, whose registered address is at CTRA. SANT JOAN KM 19’300, 07810 Sant Joan de Labritja (Illes Balears), TIN B42845149 and telephone number for
customer/USER service 971333169.
And on the other hand by the USER, registered on the website by means of a user name and
password, for which they have full responsibility of use and guard, and is responsible for the
truthfulness of the personal data given to the SES ARCADES.
Purpose of the contract
The purpose of this contract is to regulate the contractual relationship between the PROVIDER and the USER, at which time the USER accepts the rental of temporary accommodation during the online contracting process.
The contractual relationship of booking accommodation involves the rental of the chosen property, for a limited time, in exchange for a determined price that is publicly displayed through the website.
Extra services must be added at the time of booking.
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Contracting procedure
The USER, in order to access the services offered by the PROVIDER, must be an adult and register on the website by creating a user account. For this reason, the USER must freely and voluntarily provide the personal data required, which will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR) and the Organic Law 3/2018 of 5 December (LOPDGDD), as detailed in the Legal Notice and Privacy Policy found on this website.
The USER selects a user name and password, committing to use them diligently and to not make them available to third parties, as well as to communicate to SES ARCADES their loss or theft or possible access by an unauthorised third party, so that the PROVIDER can proceed to immediately block them.
Once the user account has been created, we inform you that, in accordance with the requirements of Article 27 of Spanish Law 34/2002 on Services of the Information Society and E-Commerce (LSSICE), the following steps will be followed during the contracting procedure:
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1. General contracting clauses.
2. Activation of reservations.
3. Right of withdrawal (cancellations).
4. Online claims and dispute resolution.
5. Force majeure.
6. Competency.
7. General information of the offer.
8. Price and period of validity of the offer.
9. Shipping costs.
10. Payment methods, charges and discounts.
11. Purchase process.
12. Suspension or termination of the contract.
13. Guarantees and refunds.
14. Applicable law and jurisdiction.
1. GENERAL CONTRACTING CLAUSES
Unless otherwise stipulated in writing, placing a reservation with the PROVIDER shall imply the
acceptance by the USER of these legal terms and conditions. No stipulation made by the USER may differ from those made by the PROVIDER unless expressly accepted in advance and in writing by the PROVIDER.
2. ACTIVATION OF RESERVATIONS AND PAYMENT
The PROVIDER will not book the accommodation until it has been verified that payment has been made.
The automatic availability and price calculation system allows the USER to choose the
accommodation they are interested in and immediately pay the first nigth of the reservation.
Once the registration for the purchase of a service is received, by credit card, through the website, the PROVIDER will send an email to confirm the reservation.
The PROVIDER shall inform the USER in advance of the procedure to be followed when booking.
Deposit
SES ARCADES has a deposit of 250€. The payment of the deposit will be made in cash at the time of accessing the accommodation or by credit card. Upon departure from the accommodation, after inspection of the same, the deposit will also be returned using the same via it was paid.
Any damage to the accommodation will result in an amount being deducted from the deposit.
Failure to carry out the remote contract
In the event that the PROVIDER has not activated the reservation 30 days after the date of
registration, due to unavailability, the USER must be informed and will be entitled to cancel the reservation and will receive a refund of the total amount paid at no additional cost, and without any liability for damages attributable to the PROVIDER.
In the event of unjustified delay by the PROVIDER with respect to the refund of the total amount, the USER may claim payment of double the amount due, without prejudice to their right to be compensated for damages suffered beyond that amount.
The PROVIDER will not accept any liability if the activation of the service is not fulfilled because of false, inaccurate or incomplete information provided by the USER.
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3. RIGHT OF WITHDRAWAL (cancellations)
Withdrawal form: https://https://es.sesarcades.com/withdrawal-form.pdf
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The USER has the same rights and period to return and/or report possible flaws or defects in the service online as they do offline.
The PROVIDER must be informed of any return, with the request for a return number through the form provided for this purpose, or by emailing info@sesarcades.com, indicating the corresponding invoice number or order number. In the event of a refund, the USER may be penalised for the concepts indicated below:
- If the reservation is cancelled within 7 days of the arrival date, SES ARCADES will refund the deposit.
- If the reservation is cancelled after 7 days prior to the arrival date, the total amount of the
reservation (100%) will not be refunded.
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4. ONLINE CLAIMS AND DISPUTE RESOLUTION
Any complaint that the USER deems appropriate should be dealt with as soon as possible, and can be made by contacting the following contact addresses:
SES ARCADES
CTRA. SANT JOAN KM 19’300, - 07810 Sant Joan de Labritja (Illes Balears) Telephone number: 971333169 Email: info@sesarcades.com
If during the rental period there is any breakdown in the facilities or to electrical appliances, the USER must immediately notify SES ARCADES to resolve these incidents as soon as possible.
In case of force majeure (water damage, fire, etc.) SES ARCADES will provide a similar replacement accommodation. If no such accommodation is available, SES ARCADES will refund the total amount paid.
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Online Dispute Resolution (ODR)
In accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online disputes between the USER and SES ARCADES through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between them, eliminating the need to resort to a court of law. This is a neutral body which will consult both parties in order to reach an agreement, and may ultimately suggest and/or impose a solution to the conflict.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/
5. FORCE MAJEURE
The parties shall not be liable for any fault due to any greater cause. Fulfilment of the obligation shall be delayed until after the end of the case of force majeure.
COVID-19: If due to mobility restrictions or any other reason related to the consolidated rules in the COVID-19 code, the USER is unable to travel he/she will have the possibility to use his/her reservation until a year or a new date proposed by the PROVIDER.
6. COMPETENCY
The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted.
If any of the terms and conditions are considered null or impossible to fulfil, the validity, legality and fulfilment of the remaining terms and conditions shall not be affected or modified in any way.
The USER declares to have read, understood and accepted these General Terms and Conditions in their entirety.
7. GENERAL INFORMATION OF THE OFFER
The details of each reservation, such as accommodation and meals, are informed to the USER in their respective description on the website.
All sales and deliveries made by SES ARCADES are subject to these General Conditions.
No modification, alteration or agreement contrary to the Commercial Proposal of SES ARCADES or stipulated herein shall take effect, unless expressly agreed in writing and signed by SES ARCADES, in which case, these particular agreements shall prevail.
Given the continuous technical advances and product improvements, SES ARCADES reserves the right to modify its specifications with respect to the information provided in its advertisements, as long as it does not affect the value of the services offered. These changes shall also apply in the event that, for any reason, the possibility of supplying the services offered is affected.
Check-in and check-out
Check-in and check-out take place every day.
Check-in: Keys can be collected from our offices in CTRA. SANT JOAN KM 19’300, - 07810 Sant
Joan de Labritja (Illes Balears) between 09:00 and 23:00.
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The accommodation will not be available before 15:00.
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In case of early arrival, you can call and leave your luggage at the reception.
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For those arriving after 23:00, it is mandatory to inform about it.
Upon arrival at the hostel and in accordance with current legislation, the USER must provide the booking confirmation and the IDs of all the occupants will be checked.
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Then, the user will sign a rental contract and pay the remaining amount; management fee and a tourist tax of 1.10 € per day of stay for each person aged over 16, for a maximum of 7 days. (Spanish Law 5/2012 of 20/3/12. Official Journal of the Government of Catalonia (D.O.G.C.) no. 6094 of 23/03/12) and the deposit. You can pay by credit card or cash. Deposits will always be paid in cash.
The accommodation shall be handed to you clean. Bath towels and sheets for each person are included in the rental price.
Check-out: Check-out is from 8:00 to 11:00. A person from the hostel will come to the accommodation at the agreed time to inspect the condition of the apartment, collect the keys and return your deposit.
At the agreed check-out time, tenants must be ready and packed, and the apartment must be tidied and cleaned.
Extra services
If the USER is interested in hiring an extra service, he/she must do so at the time of booking:
Cleaning
- Extra sheets have a fee of 10€
-Extra towells have a fee of 8€
Cot
-Cot can be rented for 20€ a day
Fols-out beds
-Fold-out beds can be rented for 20€ a day
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Pets are not allowed.
Customer Responsibilities
The USER commits to respecting Community regulations. No parties or excessive noise during rest hours, between 23:00 and 9:00. In no case is it permitted to occupy the accommodation with more people than the maximum capacity.
The use of electricity and water must be rational.
It is forbidden to hang towels and clothes on balcony railings.
Parents must always accompany their children and be responsible for them.
The USER is responsible for ensuring all occupants behave appropriately. Otherwise, the
PROVIDER reserves the right to evict the occupants from the accommodation, without any right to future claims or compensation.
Neither SES ARCADES nor the owner shall be liable for any direct or indirect damage that may arise from the misuse of the accommodation, including but not limited to damage, loss due to fire, theft, crime, accidental or other damage.
8. PRICE AND PERIOD OF VALIDITY OF THE OFFER
The prices indicated for each room include Value Added Tax (VAT). These prices, unless
expressly stated otherwise, do not include tourist taxes, travel insurance, shipping, handling,
packaging or any other additional services and attachments to the service purchased.
The prices applicable to each property are those published on the website and shall be shown in Euros. The USER accepts that the economic valuation of some of the services may vary in real time. Prices may change daily as long as no booking is made.
Any payment made to SES ARCADES entails sending an invoice with consent (art. 63.3 RD 1/2007) in the name of the registered USER or in the business name provided at the time of booking. This invoice will be delivered to the USER at the end of their stay, once all contracted services have been paid for.
For any questions about the booking, the USER may contact the SES ARCADES customer services by calling 971333169 or by emailing info@sesarcades.com.
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9. SHIPPING COSTS
There are no shipping costs.
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10. PAYMENT METHODS, CHARGES AND DISCOUNTS
The PROVIDER is responsible for economic transactions and accepts the following payment
methods for orders:
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Credit card.
Security measures
The website uses generally accepted information security techniques within the industry, such as SSL, data entered in secure page, firewalls, access control procedures and cryptographic
mechanisms, with the aim of preventing unauthorised access to data. To achieve these purposes, the USER agrees that the PROVIDER will obtain data for the purpose of the corresponding Access control authentication.
The PROVIDER undertakes not to allow any transaction that is or is considered illegal by the credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence them.
The following activities are prohibited by the card brands’ programmes: the sale or offer of a product or service that does not comply with all laws applicable to the Buyer, Issuing Bank, Merchant or Cardholder.
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11. PURCHASE PROCESS
The website has a search system with different parameters to facilitate the choice of accommodation.
Types of reservations:
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Reservations with immediate confirmation: The minimum price of the service is stipulated on the website. You can book on-line and add the extra services that suit you.
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Price not available: If the price of the service is not available, the USER will be informed as soon as possible by email or telephone.
Select the dates of arrival and departure, the people staying (adults and children) and the extra
services chosen and add to the basket. In the basket you can only view the selected services,
quantity, price and total cost. Once the basket has been saved, the taxes, charges and discounts will be calculated according to the details entered.
Baskets have no administrative link, it is only a section where you can simulate an order without any commitment from either party.
Follow the steps below to correctly place an order from the basket:
1. - Confirm billing details.
2. - Check the reservation (dates, services...).
3. - Select payment method.
4. - Place your order (buy).
Once the order has been processed, the system instantly sends an email to the PROVIDER’s
management department and another to the e-mail of the USER confirming that the order has been placed.
Within a maximum of 24 hours, on working days, an email will be sent to the USER confirming the status of the reservation, as well as all the relevant information.
In the on-line Reservation section, you can consult the description and characteristics of the
accommodation, the services included, the optional services (extras) and the particular specifications of each property.
12. SUSPENSION OR TERMINATION OF THE CONTRACT
If any of these terms and conditions should be deemed unlawful, void or for any reason
unenforceable, the term in question shall be deemed severable and shall not affect the validity and enforceability of any remaining terms and conditions.
The PROVIDER may, without prior notice, suspend or terminate the USER’s access to the accommodation and extra services, in whole or in part, for any valid reason, including, without limitation, where USER fails to comply with or follow any of the obligations set forth herein or any applicable provision of law, license, regulation, directive, code of practice or usage policies.
Where the PROVIDER exercises any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power or remedy which may be available to the PROVIDER.
13. GUARANTEES AND REFUNDS
The guarantee of the services offered will respond to the following articles based on the Royal
Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws:
Conformity of services with the contract
1. Unless there is proof to the contrary, products shall be deemed to conform with the contract provided that they fulfil all the requirements set out below, unless the circumstances of the case deem any of them inapplicable:
a) They match the description given by SES ARCADES.
b) They are fit for the purposes for which similar services are ordinarily intended.
c) They are fit for any special use required by the customer when they have informed SES
ARCADES when the contract is executed, provided that they have accepted that the service is fit for such use.
d) They demonstrate the usual quality and performance of similar services which the customer can reasonably expect, particularly with regard to the nature of the product and, where appropriate, the descriptions of the services’ specific features made by SES ARCADES.
e) SES ARCADES describes the details, specifications and photographs of the accommodation as provided by the owners, and is not bound by these public statements.
2. Non-conformity resulting from a service that was not performed or provided shall be treated as non-adherence to the contract, provided that the responsibility for the service lies with SES ARCADES or is under its responsibility. On the other hand, when the service not performed or provided is due to negligence or malpractice on the part of the USER, it shall not be considered to be non-adherence on SES ARCADES’s behalf, who shall be deemed to have complied with the terms of the contract.
3. No liability shall be accepted for any non-conformity that the USER is aware of or was unable to overlook when entering into the contract, or which is caused by information provided by the USER.
SES ARCADES’s liability
The PROVIDER will respond to the USER regarding non-conformity that exists at the time of check-in to the accommodation. SES ARCADES grants the USER the right to repair the service, to replace it, to reduce the price and to terminate the contract.
Repair and replacement of the accommodation service
1. If the accommodation service is not in compliance with the contract, the USER may choose to demand its repair or replacement, unless one of these options is impossible or disproportionate. As soon as the USER notifies SES ARCADES of the chosen option, both parties must abide by it. The USER’s decision is respected without prejudice in the following cases: the repair or replacement fails to bring the service into compliance with the contract.
2. Any form of remedy which imposes on SES ARCADES costs which are unreasonable in
comparison with the other form of remedy shall be considered disproportionate, taking into account the value that the service would have if there were no lack of conformity, the relevance of the non-conformity and whether the alternative remedy could be carried out without major inconvenience to the USER.
Repair and replacement shall comply with the following rules:
The necessary expenses incurred to correct the non-conformity of the contracted services will be at no cost to the USER.
They will be carried out within a reasonable period of time and without major inconveniences for the USER, taking into account the nature of the products and their purpose for the USER.
If, after the repair has been completed and the property has been handed over, it is still not in
conformity with the contract, the USER may demand a replacement, a discounted price or
termination of the contract.
If the replacement fails to bring the property into conformity with the contract, the USER may demand it be repaired, a discounted price or termination of the contract.
Price reduction and contract termination
The reduction of the price and the termination of the contract shall be carried out at the USER’s discretion when they are unable to demand the product’s repair or replacement and in cases where the repair or replacement has not been carried out within a reasonable period of time or without major inconvenience for the USER.
The decision shall not apply when the non-conformity is of minor importance.
Price reduction criteria
The price reduction will be proportional to the difference between the value the service would have had at the time of delivery had it been in compliance with the contract and the value of the service actually delivered at the time of delivery.
Times Unless there is evidence to the contrary, check-in will be on the date that appears in the booking.
The USER must inform SES ARCADES of any non-conformity the moment that they become aware of it or by the end of their stay, at the very latest.
Unless proven otherwise, it shall be understood that the USER has communicated the non-
conformity within the established period.
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